||Specialist I - Enterprise Repair Answer (RR)
Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles.
Support Technician I positions and all Windstream Enterprise Business customers, and perform initial troubleshooting and incident creation across all Windstream Enterprise products. In this position Specialists are expected to manage customer relationships, create and update trouble tickets for customers, both internal and external, agents, and vendors, as well as utilize multiple systems to pinpoint a customer issue.
Answer all inbound calls from our customers, internal or external, regarding any trouble or service issue they might be experiencing across the entire Windstream Enterprise product suite.
Create and Assign Customer Incident Reports to the Enterprise Repair Center Technicians with all required customer and product information.
Utilize multiple systems to verify customer services and perform low level trouble isolation tasks when services are not working correctly.
Provide excellent customer service by promoting Open communication with our customers in their most critical situations.
1) General Knowledge of the Telecommunication Products and Offerings.
2) Must possess Excellent Customer Service and interpersonal skills.
3) Possess Technical Aptitude for performing technical tasks in switches, routers and other telecommunications equipment.
4) Ability to work in a High Intensity, Stressful environment.
5) Ability to work a rotating 24x7x365 Schedule.
6) Ability to work alone or as a member of a team.
7) Ability to fulfill requirements of Essential Personnel to include: Inclement Weather, Natural Disasters and Federal/Local Government Emergency situations.
8) Reliable Transportation
9) Ability to Multi-task.
10) Perform other duties as deemed necessary by management.
High School diploma or equivalent and 2+ years experience with 1-2 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.
Professional Dues Reimbursement
Career Development and Training
Paid Time Off
Medical and Dental Insurance Options
Prescription Drug Plan and Vision Coverage
Pre-Tax Flexible Spending Accounts
401(k) Plan With Employer Match
Experience the benefits of a growing company
For all that you put into your job, you deserve the best in return. From a friendly, team-based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.
Employment at Windstream is subject to post offer, pre-employment drug testing. EOE/AAP Employer.
There is no relocation package offered for this position.
We offer competitive salaries, a comprehensive benefits package,
and opportunities to grow your career within an excellent working environment.
WINDSTREAM IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER